How has the last year impacted your customers and your staff? How have their needs and expectations changed? What does that mean for your business? Where are you heading now?

We’ve all made adjustments to adapt to new conditions. Now is the time to reflect, evaluate, and commit to build momentum for success. This 1-hour session will explore the critical conversations that will support you to:

• Understand how the needs of your customers and staff have changed, and continue to evolve
• Critically review the business changes you made to identify which add value to customers, and which should go
• Develop a practical and adaptable plan to help build momentum for 2021